***Please watch the Instructional Videos or read the Frequently Asked Questions below, prior to registering for ePay. You may
save yourself a lot of time and aggravation.

If you have used ePay in the past with a previous case that was dismissed and you would like to use ePay with your new case please contact the Trustee's office.  
Instructional Videos
Copyright © Office of the Chapter 13 Trustee, Roanoke, VA
Frequently Asked Questions:
Do I have to use the Online Payment System?

How soon after my case is filed can I make my first payment using ePay?

What is my Online Payment ID?

Do I need to remember and input my Online Payment ID every time I log in?

Will I receive a confirmation after submitting my registration?

I have forgotten my password. How do I get a new one?

I have forgotten my username. How do I retrieve it?

Can I change my password?

Where do I find my Checking/Savings Routing and Account numbers?

Do I need to input my Checking/Savings account information each time I make a payment?

Can I use a debit card?

What are my payment options?

How do I calculate my payments to pay weekly, every two weeks or quarterly?

When scheduling a payment, why does my Monthly Plan Payment Amount show $1.00 instead of my actual payment amount?

I am in a joint bankruptcy with another person, (spouse, significant other, domestic partner, etc.) can I see all of the payments that have been made in our case by both of us?

I am in a joint bankruptcy with another person, (spouse, significant other, domestic partner, etc.) we have separated and are no longer on good terms. Can they use my bank account stored in online payment website to make their payments?

Why are not all my payments listed in the Payment History?

What is the $1.00 Processing Fee?

Will I receive a receipt after making a payment?

When will the funds be withdrawn from my account?

Why was my payment declined?

Why is my online payment account locked?

If my case has been dismissed or converted, can I use the Online Payment System to start making payments again if instructed by my attorney?
Office of the Chapter 13 Trustee
Christopher Micale
Administering Bankruptcy Cases in the Western District of Virginia