Copyright © Office of the Chapter 13 Trustee, Roanoke, VA
Office of the Chapter 13 Trustee
Christopher Micale
Administering Bankruptcy Cases in the Western District of Virginia
1.        To download the Electronic Funds Transfer (EFT) Registration form click:  EFT Authorization Form

2.        Authorization Form Instructions:
EFT - Electronic Funds Transfer

Please follow all of these steps to complete the EFT process.  NOTE:  While there may be
technical differences, for purposes of this process EFT and ACH are interchangeable.
 
Primary Creditor Name and Check Address - This is the payee name and address used for your

disbursement checks.  If claims are filed with several variations of the same name/address, then this creates

several payee name variations in our database and requires multiple EFT disbursements. You will need to

access those multiple disbursements separately using your password.  If multiple name variations are used,

please include all names and addresses, attaching additional pages to the form if necessary.  You will be

contacted to discuss options to consolidate disbursements or leave unchanged.

NOTE:  As a matter of practice, you may want to consider filing all future proofs of claim with one single name

and address for efficient EFT processing.


Voucher Email Information – You must include one central email address that your organization may

access EFT vouchers, however, you may provide up to an additional 2 email addresses for additional EFT

processors.  Vouchers may be accessed in three ways:
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B.
Email - We recommend using a central address, but up to three emails can be used.  Each voucher image

will be password protected and you must select a user-defined password.  A PDF image of a voucher for

each unique name record will be emailed to the email addresses registered.  

13 Network – A single password can be used for all creditor names and addresses that you provide on the

authorization form. The Trustee’s office will provide this password to you so you may access

www.13Network.com  to view your vouchers.    

National Data Center (NDC) – You may choose to pay for a subscription to www.NDC.org to access

vouchers, which could also include an EXCEL data file.
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3.
Authorizing signature – For secure verification, this must be an executive level employee and the employee’s

position must be verifiable in public records.

Dual Control Account Verification Information - For security reasons, we need a second person in the

office to sign the Authorization form.  This second person will receive verification of the test deposit. This email

for the second person will not be used as an alternate address for voucher emails unless this same email has

been entered as a second email address in the “Voucher Email Information” section found in the middle section

of the Authorization form.

PLEASE DO NOT EMAIL THIS AUTHORIZATION FORM.  PLEASE UPLOAD USING www.13documents.com
ONLY.
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E.
Why we use 13Documents.com?  Email is not secure and can be easily compromised. Emails are retained by your

email service provider and if breached, may expose sensitive financial account data to unauthorized parties.  

13Documents.com provides a secure, encrypted method of transfer from your computer to the Trustee’s system.  

Documents which may contain sensitive information are therefore protected against unauthorized access.  
Registration is free and easy.  To register for 13 Documents, click 13Documents.com and then click the

yellow
“Register” button.  Enter your email address and click “Register”.  You will receive an email containing

a
validation link.  You must click the validation link to complete your registration.  An email will be sent with

validation instructions.  Click the “Activate Now” button to complete your account information.  Click

“Update” when finished.  


To obtain
access to upload documents to your Trustee, Christopher Micale, click “Request Trustee

Access”
.  Then click “Request”.  You will receive an email once approved, the Trustee’s name will be

highlighted in green, and say approved.
3.
A.










B.
The “Getting Started” tab at the top of the page shows a slideshow with detailed instructions to guide you through this

process.
4.
Instructions to use and navigate through 13Documents.com may be found at:  13 Documents Uploading Documents.
Click on the “Document Upload” link.

This will take you to the Document Upload page.
“Step 1: Choose Your Trustee” should show “Micale,

Christopher” as the default.

Click on the
“Browse” button to select the file(s) that you want to upload. You can upload up to 10 files at a

time. You will need to enter the case number and choose the Document Type for the file(s) that you are

uploading. PLEASE include a description of the document. Once all details have been entered you will need to

check the box next to
“You must agree to the stated redaction rules” and then click the “Send Files”

button.

The next screen will show that the upload was successful.

On this screen you can also click on the DOC link to print a
“Certification of Document Receipt”.
A.

B.



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D.

E.
Once you have uploaded your registration form, the person designated as “dual control” will receive an email to

alert you for security reasons that we are converting the paper checks to EFT disbursement.  We will send a $0

EFT transaction to the bank account on the registration form.  If successful, no further action is required.  If this

transaction is unsuccessful, an EFT error will be returned, and we will contact you to resolve the issue.  
5.
Funds are distributed on the last business day of the month.  You should receive your first EFT by the next

business day following disbursement but depending how your financial institution processes the electronic file, it

may be up to 48 hours later.  
6.
To access the vouchers:

Using Email

A.        Follow these steps to login and view vouchers using Email.
7.
An email will be sent from the Trustee’s office to access your vouchers on disbursement day.

This voucher is password protected; you will need to use the password that you provided on your authorization

form to open the voucher.  
1.

2.
Using 13 Network

A.        Follow these steps to login and view vouchers on 13 Network:
Go to www.13network.com.

Log in to your account using the User ID and Password provided to you by the Trustee’s office.

Locate the
Click to View Vouchers link at the top far right of the screen and click on it.

This will show a listing of check numbers and corresponding dates.

Click on check number to view the voucher.
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5.
Using NDC

A.        Follow these steps to login and view vouchers on NDC:
Go to NDC | Chapter 13 Bankruptcy Case Information

Log in to your account.

Click the
Vouchers tab.

Select the
Trustee.

Select
Check/EFT Payment Date and click the calendar to choose the last business day of the disbursement

month.

Click
Search.

Click on the
check number to view that voucher.
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