|Copyright © Office of the Chapter 13 Trustee, Roanoke, VA
Office of the Chapter 13 Trustee
Administering Bankruptcy Cases in the Western District of Virginia
|1. To download the Electronic Funds Transfer (EFT) Registration form click: EFT Authorization Form
2. Authorization Form Instructions:
|EFT - Electronic Funds Transfer
Please follow all of these steps to complete the EFT process. NOTE: While there may be
technical differences, for purposes of this process EFT and ACH are interchangeable.
Primary Creditor Name and Check Address - This is the payee name and address used for your
disbursement checks. If claims are filed with several variations of the same name/address, then this creates
several payee name variations in our database and requires multiple EFT disbursements. You will need to
access those multiple disbursements separately using your password. If multiple name variations are used,
please include all names and addresses, attaching additional pages to the form if necessary. You will be
contacted to discuss options to consolidate disbursements or leave unchanged.
NOTE: As a matter of practice, you may want to consider filing all future proofs of claim with one single name
and address for efficient EFT processing.
Voucher Email Information – You must include one central email address that your organization may
access EFT vouchers, however, you may provide up to an additional 2 email addresses for additional EFT
processors. Vouchers may be accessed in three ways:
Email - We recommend using a central address, but up to three emails can be used. Each voucher image
will be password protected and you must select a user-defined password. A PDF image of a voucher for
each unique name record will be emailed to the email addresses registered.
13 Network – A single password can be used for all creditor names and addresses that you provide on the
authorization form. The Trustee’s office will provide this password to you so you may access
www.13Network.com to view your vouchers.
National Data Center (NDC) – You may choose to pay for a subscription to www.NDC.org to access
vouchers, which could also include an EXCEL data file.
Authorizing signature – For secure verification, this must be an executive level employee and the employee’s
position must be verifiable in public records.
Dual Control Account Verification Information - For security reasons, we need a second person in the
office to sign the Authorization form. This second person will receive verification of the test deposit. This email
for the second person will not be used as an alternate address for voucher emails unless this same email has
been entered as a second email address in the “Voucher Email Information” section found in the middle section
of the Authorization form.
PLEASE DO NOT EMAIL THIS AUTHORIZATION FORM. PLEASE UPLOAD USING www.13documents.com
Why we use 13Documents.com? Email is not secure and can be easily compromised. Emails are retained by your
email service provider and if breached, may expose sensitive financial account data to unauthorized parties.
13Documents.com provides a secure, encrypted method of transfer from your computer to the Trustee’s system.
Documents which may contain sensitive information are therefore protected against unauthorized access.
Registration is free and easy. To register for 13 Documents, click 13Documents.com and then click the
yellow “Register” button. Enter your email address and click “Register”. You will receive an email containing
a validation link. You must click the validation link to complete your registration. An email will be sent with
validation instructions. Click the “Activate Now” button to complete your account information. Click
“Update” when finished.
To obtain access to upload documents to your Trustee, Christopher Micale, click “Request Trustee
Access”. Then click “Request”. You will receive an email once approved, the Trustee’s name will be
highlighted in green, and say approved.
The “Getting Started” tab at the top of the page shows a slideshow with detailed instructions to guide you through this
Click on the “Document Upload” link.
This will take you to the Document Upload page. “Step 1: Choose Your Trustee” should show “Micale,
Christopher” as the default.
Click on the “Browse” button to select the file(s) that you want to upload. You can upload up to 10 files at a
time. You will need to enter the case number and choose the Document Type for the file(s) that you are
uploading. PLEASE include a description of the document. Once all details have been entered you will need to
check the box next to “You must agree to the stated redaction rules” and then click the “Send Files”
The next screen will show that the upload was successful.
On this screen you can also click on the DOC link to print a “Certification of Document Receipt”.
Once you have uploaded your registration form, the person designated as “dual control” will receive an email to
alert you for security reasons that we are converting the paper checks to EFT disbursement. We will send a $0
EFT transaction to the bank account on the registration form. If successful, no further action is required. If this
transaction is unsuccessful, an EFT error will be returned, and we will contact you to resolve the issue.
Funds are distributed on the last business day of the month. You should receive your first EFT by the next
business day following disbursement but depending how your financial institution processes the electronic file, it
may be up to 48 hours later.
To access the vouchers:
A. Follow these steps to login and view vouchers using Email.
An email will be sent from the Trustee’s office to access your vouchers on disbursement day.
This voucher is password protected; you will need to use the password that you provided on your authorization
form to open the voucher.
Using 13 Network
A. Follow these steps to login and view vouchers on 13 Network:
Go to www.13network.com.
Log in to your account using the User ID and Password provided to you by the Trustee’s office.
Locate the Click to View Vouchers link at the top far right of the screen and click on it.
This will show a listing of check numbers and corresponding dates.
Click on check number to view the voucher.
A. Follow these steps to login and view vouchers on NDC:
Go to NDC | Chapter 13 Bankruptcy Case Information
Log in to your account.
Click the Vouchers tab.
Select the Trustee.
Select Check/EFT Payment Date and click the calendar to choose the last business day of the disbursement
Click on the check number to view that voucher.