You acknowledge that the origination of debit entries to your checking/savings account must comply with the provisions of
U.S. law. You authorize any financial institution through which any such debit entries are processed to use any data you
provide to process these debit entries, and consent to that data being sent outside of the United States in connection with
such processing and any related activities.
If any debit entry to your checking/savings account is returned as insufficient or for stop payment then you
understand your access to this system may be revoked and you may no longer be eligible to initiate payments
using this system.
Payment Timing and Disbursement
All payments are placed on a 10 day hold by the Trustee to guarantee validity of funds. Funds are subject to
disbursement in the next disbursement cycle following expiration of the 10 business day hold Any payment received by the
trustee after dismissal, completion or conversion of your case using this ePay system, may be refunded to you
approximately sixty (60) calendar days after the payment receipt.
Consent for Electronic Signatures and Records
Introduction. In order to receive delivery of invoices and make payments through this website, you must consent to the use
of electronic signatures and electronic records for those invoices and payments and for all agreements, disclosures,
notices and other communications relating to those invoices and payments (all of which are referred to in this consent as
the “Records”). Once you have given your consent, we may deliver or make any of the Records available to you by (a)
posting them to the relevant page of your account on this website or (b) sending them to your e-mail address as then
reflected in our records. Records posted to your account will be electronically accessible for at least 24 months. You may
review, print or download those Records by logging into your account and accessing the relevant page. If your consent is
withdrawn as specified in the “Withdrawing Your Consent” section below; or your access to the system is revoked due to
insufficient funds or a stop payment you will no longer be able to access the Records, however, you may still obtain the
Records posted to your account by visiting our website at http://www.ch13wdva.com and choosing "Contact Us." The
following material is intended to provide you with important information you should consider before giving your consent.
Scope of Your Consent. Your consent to the use of electronic signatures and electronic Records applies to all invoices
delivered and payments made through this website and all Records relating to those invoices and payments.
Hardware and Software Requirements. To access and retain electronic Records, you must use computer hardware and
software that meets the following requirements:
• A PC or MAC computer or other device capable of accessing the Internet
• An Internet Browser software program that supports Secure Sockets Layer V3 or TLS 1.0 such as Microsoft®
Internet Explorer or Mozilla Firefox®
• A PDF file reader like Adobe® Acrobat Reader, Xpdf® and Foxit®.
To print or download the Records, you must have a printer attached to your computer or sufficient space on a long-term
storage device, such as your computer's hard disk drive, a flash drive or other removable media.
Withdrawing Your Consent. You are free to withdraw your consent to the use of electronic signatures and electronic
Records at any time and without paying us any fees. To withdraw your consent, you must mail a written notice of that
withdrawal to us at P.O. Box 1001, Roanoke, VA 24005-1001. A withdrawal of your consent does not become effective
until we have received and had a reasonable period of time to implement it. Once a withdrawal of your consent becomes
effective, you will no longer be able to electronically access the Records or otherwise use this website. However, a
withdrawal of your consent does not affect the legal effectiveness, validity or enforceability of any transactions, electronic
signatures or electronic Records entered into, provided or made available before that withdrawal becomes effective.
Updating Your Contact Information. You should keep us informed of any change in your e-mail or physical mailing
address. You may do so by emailing a written notice of the change to us by visiting our website at http://www.ch13wdva.
com and choosing "Contact Us." Any update to your contact information sent to this e-mail address, will effect only your
on-line payment information.
ANY ADDRESS CHANGE OR CONTACT INFORMATION RELATED TO YOUR BANKRUPTCY CASE AND/OR FOR THE
PURPOSE OF RECEIVING COMMUNICATION FROM THE U. S. BANKRUPTCY COURT, YOUR BANKRUPTCY
ATTORNEY OR YOUR CHAPTER 13 BANKRUPTCY TRUSTEE, MUST BE FILED WITH THE U. S. BANKRUPTCY
COURT ON THE APPROPRIATE ADDRESS CHANGE FORM.
It is recommended that you contact your bankruptcy attorney.
|Office of the Chapter 13 Trustee
Administering Bankruptcy Cases in the
Western District of Virginia
|Online Payment Center
Terms and Conditions
|Copyright © Office of the Chapter 13 Trustee, Roanoke, VA